Delivery
| Delivery to: | Order Value | Service | Charge | Despatch & Delivery |
| UK Mainland | Under £70 | Standard | £7 |
Stock Items next working day despatch*
1-3 working days delivery Bank Holidays are not a working day |
| UK Mainland | Under £70 | Fast | £11 | Orders for stock items received by 12am despatch same day Next working day delivery, excludes Bank Holidays |
| UK Mainland | Over £70 | Standard | Free |
Stock Items next working day despatch*
1-3 working days delivery Bank Holidays are not a working day |
| UK Mainland | Over £70 | Fast | £7 | Orders for stock items received by 12am despatch same day Next working day delivery, excludes Bank Holidays |
| Scot Highlands, Gramps, Islands |
All | £18** | Next working day despatch* 3-5 working day delivery |
|
| Isle of Wight | All | £35** | Next working day despatch* 3-5 working day delivery |
|
| Northern Ireland | All | £35** | Next working day despatch* 3-5 working day delivery |
|
** Please note that large and bulky orders will need to be quoted individually.
Should your order not be deliverable within the above costs then we will contact you before despatch of the order.
We cannot guarantee that goods will be delivered on the due date, as we are in the hands of a third party carrier service.
More than 99% of deliveries arrive on time with no problems, but occasionally there is an exception beyond our control.
Return / Refund Policy
We want you to be totally satisfied with all purchases made from Pool Warehouseuk.
We aim to offer you value and quality at competitive prices. So if you do not require a product, simply return it at your cost
within 10 days of delivery, unused in its original packaging together with all parts and manuals
originally supplied and we will give you a full credit excluding any carriage charges.
If you decide within 10 days that you would like to return an item purchased from Poolwarehouseuk ,
then contact us via email sales@poolwarehouseuk.com and we will arrange return
Products will be excluded from the 10 Day Money Back Guarantee and will incur a 20% restocking charge if:-
the original packaging is not of merchantable quality
damage has been sustained on the return journey due to unsatisfactory packaging
the reason given for return is not valid
the item being returned as unused is found to be have been used.
Please note: Any items being returned as not required outside the 10 day satisfaction period will automatically
be subject to a 20% minimum re-stocking charge or £25 whichever is the greater (other than those items indicated
in the exclusions below), plus carriage charge.
The 10 day money back guarantee only applies to products which you do not require. Products being returned
Poolwarehouseuk.com due to being faulty, damaged in transit, alteration or repair, or due to an error made by
ourselves are covered by our current returns policy.
Exclusions:
Special order items cannot be refunded Carrier Damaged/Returned Goods
Consignments sent via our transport or carriers with missing or damaged goods Poolwarehouseuk should be notified immediately of any Missing or Damaged goods.
No consequential liability can be accepted for goods delivered late or damaged via our carriers.
Spas and Automatic Covers
Solar, Safety, Heat Retention and Winter Covers
Non-stock items cannot be refunded
Water Treatment products (chemicals, test tablets, reagents, test strips and kits)
Joint Mix, Adhesives and Glue
Above Ground Pools and Toys
Swimming Pool Spares
No claims can be entertained for damage or missing goods that have been signed for as ?Received in Good Condition?.
All damaged goods should be refused and returned to the driver after marking consignment note ?Refused Goods Damaged?.
